Returns, Warranty, & Quality
Our Promise: Our goal is your 100% satisfaction. We stand behind the quality and fitment of every wheel we sell. Please review our policies below.
⚠️ IMPORTANT: Inspect Wheels BEFORE Mounting a Tire
Please inspect your order for damage or any quality issues immediately upon arrival.
- Once a tire is installed on a wheel, it cannot be returned or exchanged for any reason, except as allowed per the warranty guidelines.
- If you notice an issue, contact us right away with photos so we can resolve it for you.
🔄 Return Policy
You can return any un-installed product within 30 days of the purchase date. All returns must be in the original, unused condition and in their original packaging.
If the mistake is ours (or due to shipping damage):
- We will cover all return shipping costs.
- You will receive a full refund with no restocking fee.
- Please send your order number and photos of the mistake to order@factorywheelreplacement.com to begin the return process.
If you ordered the wrong item or no longer need it:
- You are responsible for the return shipping cost.
- A 15% restocking fee will be deducted from your refund to cover the original shipping cost.
How to Start a Return: Please contact us by sending an email to order@factorywheelreplacement.com to receive a return authorization before shipping your item back. Refunds are processed within 14 days of receiving the return.
🛡️ Warranty & Guarantee Details
We guarantee every wheel we sell to be straight, true, and ready for installation.
- Fitment Guarantee: We guarantee a perfect fit, provided the correct year, make, and model information was provided at the time of order.
- Balance Guarantee (30 Days): All wheels are guaranteed to balance true. Please notify us of any balancing issues within 30 days of delivery.
- Finish Warranty (1 Year): The painted, machined, or chrome finish is warrantied for 12 months from the purchase date under normal use.
Warranty Exclusions: The finish warranty does not cover damage from improper mounting, curb rash, road hazards, road salt/chemicals, or the use of acidic or abrasive cleaning products. Use only mild soap and water.
✅ Quality & Safety Guarantee
Our wheels are engineered to meet or exceed the highest industry standards for safety and performance.
- Factory Specifications: Every wheel is manufactured to exact OEM specifications (bolt pattern, offset, center bore) for a guaranteed, direct fit.
- Certified Manufacturing: Our manufacturer is certified (ISO9001, QS9000, TS16949) and adheres to the globally recognized JWL (Japan Light Alloy Wheel) standards.
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Strength & Durability Tested: Before being sold, our wheel designs undergo rigorous independent testing in the USA to ensure performance, including:
- Radial & Cornering Fatigue Tests (Simulating extended driving and stress)
- Lateral Impact Test (Simulating curb or pothole strikes)
- Paint & Finish Durability Test (Testing for adhesion and corrosion resistance)